ALLSA

Earn 2 Ethics CEUs: Navigating complex patient relationships

15% of adult consultations encounter difficult patients. These encounters involve complex medical and social issues like poverty or addiction. Raising ethical concerns about a child’s care with the child’s parents or guardians, could lead to a difficult situation.

In this activity, Professor Sharon Kling, an expert in paediatricsmedical ethics  from Stellenbosch University highlights James Groves’ four types of difficult patients: dependent clingers, entitled demanders, manipulative help-rejectors, and self-destructive deniers.

She will unpack the effective management of these difficult encounters, illustrating the importance of active listening, empathy, solution exploration, and consensus on next steps, which helps navigate difficult patient relationships in clinical practice.

Please note: You would need to register for a free mediXeed account to access the activity.